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prior to orderingWhere can I see you dresses?You are welcome to come in and browse our Atlantic Avenue store in Brooklyn during regular store hours. We are conveniently located near Downtown Brooklyn at 366 Atlantic Avenue (between Hoyt & Bond). Do you have a catalog?We don't have a catalog. However, you may print out pages from our website with photos and pricing information. We may also have postcards of select styles and additional digital photos which can be provided upon request. Can we order fabric samples?Yes, you may order up to 6 swatches free of charge. Please consult our online color chart and call, e-mail, or fax us your request. An additional 6 swatches are available with a $5 fee. Our phone # is: 718.422.1147 Our fax # is: 718.398.3047 Our mailing address is: 366 Atlantic Avenue Brooklyn, NY 11217 Due to the hand-dyed nature of the fabric, there may be some variation in color from the showroom sample/swatches. Additional yardages of fabric are usually available. To ensure best color matching, requests should be made at the time of your order. Prices are available upon request. Do you have a "try-on" program?Yes, if you can't make it into our Brooklyn store, we can send you a sample in the style and size as requested (subject to availability). We can send up to two dresses at once for a service charge of $25. We do not cover the cost of return shipping. Please note that not all styles and sizes will be available and we cannot send samples of wedding gowns, but we will do our best to fulfill your requests. Try-ons must be arranged by phone as we need credit card information to cover shipping charges. You will be informed of the due date at the time of your request (generally 5-7 days). There will be a late fee of $10 per day for late returns. You will be charged for the full amount of the dress if it is lost, damaged, or not returned within 15 days. Do you have any in-stock dresses?Yes, we keep a limited selection of styles, sizes, and colors which may be purchased if you need a dress in less than 4 weeks. Please call for availability. When are appointments available and how can I schedule one?Please call us at 718.422.1147 for an appointment. We are closed on Mondays and generally available Tuesday through Saturday from 12 noon-7 p.m. and Sunday 12 noon-6 p.m. Walk-ins are welcome, but we recommend an appointment especially on weekends from April through October. Do you have any discounts available?Yes, there are several ways to get discounts on bridesmaids' dresses. 5% discount - orders of 4 or more dresses of the same style and color. 5% discount - orders received with deposit 6 months or more before the wedding. 5% discount - orders with delivery from November through March and placed at least 4 months in advance. Please note that in cases where orders are eligible for more than one discount, only a maximum 10% discount will apply. There is no discount on wedding gowns. How do I know what size to order?We provide measurements for most of our styles online as a guideline for sizing. However, we require that measurements be submitted with all orders so we can make the final determination for the best size. We do also offer custom fitting on most of our styles for an additional charge of $75-150/dress or $50-75/top or skirt. We will let you know if a custom size is recommended. How should we handle measurements, fitting, and alterations?We are available by appointment to take complimentary measurements. For those who are unable to come in, a measurement form is available and may be downloaded from our website. We highly recommend having your measurements taken professionally by us or a dry cleaner/tailor to ensure best fit. We are available for fittings and alterations by appointment for an additional fee to be determined at the time of the fitting (generally $15-50). This option is available for bridesmaids who can come in to the Atlantic Avenue store. We require at least 2 weeks for alterations. Bridesmaids may also choose to take care of their own fittings/alterations. Do you offer maternity dresses?Yes, we can do maternity dresses. All maternity orders will not qualify for any discounts and will be subject to the $75 custom fitting surcharge as well as a possible rush surcharge. Final measurements must be submitted at least 4 weeks prior to the wedding date. Please call us for style recommendations.
placing the orderWhen should we place the order?We strongly recommend booking orders at least 4 months before the wedding. We do offer a 5% discount for orders received 6 months or more in advance. How do we select a style and/or size?We are always available to offer suggestions and recommendations either in person or over the phone. Feel free to contact us at any time with questions. We require measurements for all orders so that we may assist you in selecting the correct size. How do we order?We recommend booking the order in person at the Atlantic Avenue store if at all possible. You can also call in your order at 718.422.1147 or you may download the order and measurement forms from our website and fax or mail them back to us. Please call us if you are sending in your order so we can confirm receipt. Our fax # is: 718.398.3047 Our mailing address is: 366 Atlantic Avenue Brooklyn, NY 11217 How do we pay for the order?A 50% nonrefundable deposit is required at the time the order is placed and is payable by credit card over the phone, or you can mail a check to the above address. Bridesmaids may pay individually, or you can pay for the entire order together. We accept Visa, Mastercard, and American Express as well as personal checks. There will be a $35 fee for returned checks. The balance will be due upon completion of the order - either pickup or shipping. Any applicable taxes, shipping, and alteration fees will be payable at that time. When will the dresses be ready?The dresses will be ready approximately 6-10 weeks before the wedding. If you need an earlier delivery date, please specify upon placement of the order. We can usually accommodate rush orders of less than 10 weeks with a 10-25% surcharge depending on the exact timing, size, and complexity of the order. What is your return policy?Because all garments are made to order, there are no returns or exchanges except in the case of defects. All sales are final. How do you ship your dresses and do you ship outside of the United States?We usually ship via FedEx Ground or FedEx Saver. There is a $15-25 shipping charge for a single dress, with a surcharge of $5 per additional dress. There is no surcharge for any accessories shipped with a dress. Express delivery is available at an additional charge. There is no Ground shipment to Alaska and Hawaii. All shipments will be sent FedEx 2-Day with a $35 shipping charge for up to two dresses. We prefer not to ship internationally at this time, but may be able to accommodate special requests. | |
